BOOKING AND GENERAL CONDITIONS

The hirer of the rental vehicle will be requested to sign a contractual agreement with the car hire company on arrival in Portugal. The hirer will agree to abide by the terms and conditions of the local car hire company as set out and governed by local laws and the signing of this agreement will confirm that the contract lies directly with the local car hire company. ALGARVE-CARS.COM only acts as UK agents to the car hire company in the Algarve, it does not accept any responsibility for loss, damage, delay, cancellation, injury or any additional circumstances/expenses suffered by the hirer whatsoever. We will do our best to match or beat any other written quoted price that you get from a UK based car hire company for the same vehicle, only prior to payment and selection of your chosen vehicle with us is processed

AGE REQUIREMENTS / DRIVING LICENCE
The minimum age for driving groups A, B, C is 21 years and for further groups shown the minimum age is 23. All drivers must have held a driving licence for over 12 months. A valid full British driving licence must be produced in Portugal on signing the rental agreement and a copy of the agreement should be kept in the vehicle at all times.

WHATS INCLUDED IN THE RENTAL
Unlimited mileage, comprehensive third party insurance, Collision Damage Waiver insurance (excess applicable – see below) and theft protection. Full airport services, charges and taxes. Free second named driver on insurance.

NOT INCLUDED IN THE RENTAL
Petrol, child/baby seats, out of hours charge for night flight arrival, additional drivers (details on request). Charge to cover the excess on the waiver damage insurance as follows, if required (can be paid for locally only):

Group	Excess	Optional Daily Charge to cover Excess
Group A-C	600 Euros	6 Euros per day
Group D-estate	800 Euros	10 Euros per day
MPV + Bus	1000 Euros	12 Euros per day

DELIVERY / COLLECTION
The collection and return of the vehicle will be at the local airport or local office. Delivery and collection from other locations / resorts may be possible, please contact us for further details. Delivery and collection charges may be applicable. These charges must be paid in resort, directly to the car hire company. Return of the hire car must be within 3 hours of the time of collection or an extra day may be charged by the car hire company which is payable in resort.

OUT OF HOURS
Delivery to airport terminal by the local car hire company is applicable from 07.00 – 23.00 hrs inclusive. Any arrival time after this will be considered ‘out of hours’ and a local charge of 20 Euros will be charged by the car hire company and will be payable locally. Delayed flights which arrive after the stipulated 23.00hrs will not be included in any ‘out of hours’ charges.

CHILD/BABY SEATS
Child baby seats can be provided by pre-booking in the UK at a charge of £15 per rental. Clients should be aware that baby seat types in Portugal vary from the UK (not British standard kitemark). If in doubt, clients should take their own car seat. Clients should note that overloading the car with extra luggage is not acceptable and any additional luggage that is carried will be the responsibility of the travelling client.

FLIGHT INFORMATION
VERY IMPORTANT we will require your flight number and arrival time at Faro airport no later than 2 weeks before your departure. This information will be passed to the car hire company in the Algarve and they will make arrangements for their representative to meet you in the arrivals terminal. If flight information is not given to us we will be unable to pre-reserve your vehicle and would, unfortunately be unable to guarantee the reservation. Should you receive any flight changes or alterations to your arrival time at Faro airport you should contact us immediately so that we may re-confirm the arrival time.

PETROL
The car hire company in Portugal deliver the car with petrol in the tank. Clients, when returning the vehicle on departure, must ensure that the car is returned with the same amount of petrol as on arrival. The amount of petrol in the tank on arrival will be shown on the contract agreement with the car hire company. Local deposit requests for petrol may be applicable in certain circumstances.

CAR GROUPS / MODELS
All bookings are confirmed by the rental group, the car hire company may supply a different model than the model advertised. However, if they do so the car model will be similar to the car that is advertised. The car hire company reserve the right to do this. When selecting your car grouping please remember not to overload or ‘squeeze passengers’ into smaller vehicles. The suitability of the interior and luggage space is the responsibility of the client not the car hire company.

BREAKDOWN / TRAFFIC FINES/ ACCIDENTS
Should your vehicle break down, or should you be involved in any type of accident, contact the car hire company immediately. Their contact details will be on the car voucher sent to you before your departure. Kindly note that any traffic offences committed by the hirer, i.e. parking fines, speeding or impounding (towing away) are the responsibility of the hirer. The car hire company accepts no responsibility. Hirers should be aware of the strict ‘no drinking and driving’ law in Portugal.

CANCELLATIONS / REFUNDS
There will be no refunds for non-arrival at airport or non-provision of requested documentation (including driving licence). There will be no refunds on unused days. Any cancellations or any requested cancellations must be emailed to us to allow us to cancel the booking.
Cancellation Charges :

Date of cancellation	Cancellation Charges
More than 28 days	£30.00
Within 28 days	50% of rental
Within 14 days	70% of rental
Within 7 days of travel	100% of rental

COMPLAINTS
Any complaints arising whilst in resort must be reported directly to the car hire company in Portugal, their name address and contact number will be on your car hire voucher which will be sent to you before your departure. Any complaints not registered whilst in report will be unable to be dealt with should you complain on your return to the UK. The car hire company’s policy in Portugal is to resolve any problems / disputes whilst in resort / Portugal.